Couldn't agree more...... FEDEX RULEZ!!!!!
Don't know how UPS works, but with us, on the AWB's there is a section called "Carriage value" which is the amount that the shipment is insured for (not officially insurance, but basically the same thing. If that section is not filled out then we are only liable for $100. The charge is $1.00 for every $100 over the initial $100. ie: Carriage value = $1000, you are charged $9.00 Well worth it.
As far as packaging is concerned, I've seen people wrap a DVD player in brown paper and think it will make it through a sort...... Good luck. In all honesty though, the pick-up courier should inform the shipper if packaging is not sufficient.
At FedEx, large pieces, like a hood, are considered "Non-conveyorable", which means it does not go on our sort conveyor systems and should be handled by hand/forklift.
Anyway, good job taking the pictures, that will really help. Keep on them, and threaten small claims court, that costs them more in effort than to just pay you out.
Patrique
warriorbob said:
UPS SUCKS no wonder they are brown they are not worth SH*T