Wow!!!
ATTN: CTA MOTOSPORTS and CBD Customers
Per your threating emails to post pics of product installed incorrectly I am going to try to clear up some confusion right now. CTA is no longer a vendor of Carbon by Design. CTA will try to present a picture of inferior quality product being shipped as A to him. This is completely untrue. We only send A quality unless requested by the customer. I am sorry for the customers in Canada that this affects but if you call in and place your order directly with Carbon by Design I will see if we can work something out to help you. Chris, sorry we cannot do business any longer but with your discount you receive and the amount of customer service involved with you we just do not make any money and it is way to big of a hassle. You seem to complain about everything we do. This will stop right now as our relationship is over.
John Schauer
President
www.carbonbydesign.com
760-643-1300
John Schauer
President
www.carbonbydesign.com
760-643-1300
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1 - 20 of 36 Posts
First crappy fitting, yellow/green carbon, and now bashing on a public message board. Nice professional attitude!
Glad I have Kaminari carbon........great quality, and drama free!
Glad I have Kaminari carbon........great quality, and drama free!
http://www.srtforums.com/forums/showthread.php?t=363766
There's the thread go look at some of the pictures. Junk products and trying to blame a vendor who has nothing but good feedback. Good riddance to you and your POS products CBD.
There's the thread go look at some of the pictures. Junk products and trying to blame a vendor who has nothing but good feedback. Good riddance to you and your POS products CBD.
Every peice of carbon fiber I have gotten from CBD has blemishes, bubbles in the epoxy, and they could have been cut a little more exact especially since CBD takes care of the federal industry and has to go by FAA specs. Don't get me wrong all have been very nice products when finally recieved... But to spend close to $100 per piece... They need to be as perfect as possible for the customer, maybe CTA has legit complaints CTA is great company and i have done business with both CTA and CBD. And maybe CBD needs to understand these pieces have no value except in the eye of the owner showing his car. And for the money they should be flawless. That's how I feel about that, Mr. President.
I've said my piece in the other thread. I will say that my concerns were 100% legit, but were mishandled by CBD, otherwise, this situation would not have come to such a conclusion.
This was pretty unprofessional of CBD. I understand that you get to the point where the customer irritates you so much but this was uncalled for. No need to bash them like that. I myself have dealt with Chris (although it was only once) but his customer service was great and he went out of his way to come meet me to drop ff the part. I work in the automotive field too and most of my customers are wholesale customers. A lot of them piss me off but I would never post up something like this because they were complaining about something no matter how pissed I got at them. I would just stop dealing with them and leave it at that but then again if you are in business, a complaining customers money is just as good as any others.
EclecticBlue said:
That looks freaking terrible - I'm glad I didn't buy one of those. But damn it I want a rear spoiler like that! I would paint mine anyway, but that fitment and finish isn't worth 20 buck let alone 100 or whatever they cost.
CBD just posted the mother of all "foot-in-mouth" posts - good god!
ok, so this explains the terrible fitment i got for the fog light covers
We sent a set back a couple of weeks ago. I see we weren't the only ones that had fitment issues with the foglight covers. :readcloseCritical errors said:ok, so this explains the terrible fitment i got for the fog light covers
:wah?!: I am more then a little surprised by this thread! Especially with the companies like Carbon Works that have really started to make high quality carbon fiber goods! You look at Kaminari and others that have put out parts that stand up not only on the first fitment but also the test of time. I was toying for well over a year with buying the CBD induction hood.... because everyone will agree it is a FREAKING MEAN looking hood. But with all the fitment issues that EVERYONE was talking about I shied away.
I have dealt with CTA many times in the last while..... what can I say, I sent money..... he sent the goods very quickly! He did all he could to make it as cheap for me as possible. I am pretty sure that is how everything works! If something would have sucked..... then I am sure he would have gone back for me to the supplier and discussed the problem with them... that is the role of a salesperson!
CBD I am sorry that you have had the issues with fitment and quality with the SRT-4 parts. However, I and everyone else would appreciate if you would look within and correct the molds that were incorrectly made and perhaps some of the processes that are in place to make sure that the parts that are coming to us at a premium price reflect the commitment that your company has to putting out a top knotch process! Anyone that works within the aerospace industry has to have all these processes in place, so please transfer these over to the SRT-4 lineup as well.
I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
I have dealt with CTA many times in the last while..... what can I say, I sent money..... he sent the goods very quickly! He did all he could to make it as cheap for me as possible. I am pretty sure that is how everything works! If something would have sucked..... then I am sure he would have gone back for me to the supplier and discussed the problem with them... that is the role of a salesperson!
CBD I am sorry that you have had the issues with fitment and quality with the SRT-4 parts. However, I and everyone else would appreciate if you would look within and correct the molds that were incorrectly made and perhaps some of the processes that are in place to make sure that the parts that are coming to us at a premium price reflect the commitment that your company has to putting out a top knotch process! Anyone that works within the aerospace industry has to have all these processes in place, so please transfer these over to the SRT-4 lineup as well.
I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
why would it be astronomical? most of these inferior parts were shipped from cta to customer. does cta not have any quality control and check the parts before they send them out to canadian custromer? not trying to take sides. just lookin at it objectively from both sides. if the parts are not up to par they should never even reach the customer. add to that most of these parts are 100-600 dollar cheap little parts. you get what you pay for.pphilps said:I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
haha... you call 140.00 for basicly flat trimmed out carbon fiber (b-pillar covers), stick on none-the-less, or 110.00 for fog light "covers" cheap? With all the superior technology they tout on their website, you would think very high quality parts would be available from CBD. Have you ever even looked at their website or their prices? I'm guessing NO by your statement.2004SRT said:why would it be astronomical? most of these inferior parts were shipped from cta to customer. does cta not have any quality control and check the parts before they send them out to canadian custromer? not trying to take sides. just lookin at it objectively from both sides. if the parts are not up to par they should never even reach the customer. add to that most of these parts are 100-600 dollar cheap little parts. you get what you pay for.pphilps said:I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
I have the S-Style eyelids, b-pillars, and c-pillars.
The eyelids fit great, but you can see little pinholes of light shining through at night if standing like 3 ft away. They shoulda at least sprayed some black primer or something on the backside of them before sending them out. All in all though, I am happy with these, and when I get off my lazy ass I'll take em off and spray something on the backside to remove the pinholes of light.
The B-pillars covers fit "ok", but still not the greatest quality. I agree they shoulda stuck with the full replacement design they say they used to have. I'm just not a big fan of stick on stuff... which you can only tell is stick on from a foot away. I woulda paid more for a full replacement that looks factory. Wish someone would make them, and put some quality behind them.
Now the C-pillar "covers". The first set they sent me looked like ass. I didn't even install them because i could literally see 1/8" of the textured plastic they were supposed to be "covering" around the outside edges. On top of that, the edges were rough cut, similar to the steak knife comment made about the PVO spoilers. I called them to tell them I wanted a new pair, and at first they got a little defensive about their quality. Telling me that everything comes from the same mold, and that everything is inspected for quality to make sure they are trimmed correctly. Well, I guess they haven't heard that the general public can get digital cameras... so, I took multiple pictures of the fitment of these. After I sent them the pics, they really couldn't refuse any longer... the guy on the phone sounded kinda embarassed by the whole thing. Really didn't have much to say and was stumbling over his words, just because of a set of c-pillars. Anyway, they sent me another set which actually ended up fitting good. I'm sure they made sure they sent me a near perfect pair though. I wasn't really impressed by the way they questioned me about the quality.
Now that I read this post, I know I'm not alone, and now I WON'T be purchasing the radiator cover, foglight shrouds, hood, or anything from them for that matter.
What is everyones take on the quality of the MPx foglight and fuel injector covers?
wow i am surprised by the lack of proffesionalism this thread shows cbd has
yes they are cheap. as in made from a mold. have a set custom made to fit exactly to your car and see how much it costs. That is the proper way to do it. unfortunately all the little ricer srt4 owners feel the need to buy these cheap parts and then wine and complain about the quality. like i said you get what you pay for.stevesquick92 said:haha... you call 140.00 for basicly flat trimmed out carbon fiber (b-pillar covers), stick on none-the-less, or 110.00 for fog light "covers" cheap? With all the superior technology they tout on their website, you would think very high quality parts would be available from CBD. Have you ever even looked at their website or their prices? I'm guessing NO by your statement.2004SRT said:why would it be astronomical? most of these inferior parts were shipped from cta to customer. does cta not have any quality control and check the parts before they send them out to canadian custromer? not trying to take sides. just lookin at it objectively from both sides. if the parts are not up to par they should never even reach the customer. add to that most of these parts are 100-600 dollar cheap little parts. you get what you pay for.pphilps said:I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
I have the S-Style eyelids, b-pillars, and c-pillars.
You, sir, are an idiot! Have you visited their site. Read how they hype up their "new age" molding process. If their process is so brilliant, the quality of their parts should be superior to anyone. By the way, I'm sure you know of dozens of shops that do custom CF work...:rofl:2004SRT said:yes they are cheap. as in made from a mold. have a set custom made to fit exactly to your car and see how much it costs. That is the proper way to do it. unfortunately all the little ricer srt4 owners feel the need to buy these cheap parts and then wine and complain about the quality. like i said you get what you pay for.stevesquick92 said:haha... you call 140.00 for basicly flat trimmed out carbon fiber (b-pillar covers), stick on none-the-less, or 110.00 for fog light "covers" cheap? With all the superior technology they tout on their website, you would think very high quality parts would be available from CBD. Have you ever even looked at their website or their prices? I'm guessing NO by your statement.2004SRT said:why would it be astronomical? most of these inferior parts were shipped from cta to customer. does cta not have any quality control and check the parts before they send them out to canadian custromer? not trying to take sides. just lookin at it objectively from both sides. if the parts are not up to par they should never even reach the customer. add to that most of these parts are 100-600 dollar cheap little parts. you get what you pay for.pphilps said:I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
I have the S-Style eyelids, b-pillars, and c-pillars.
So, you are saying that all us little bitchy "ricer boys" should go to a local exhaust shop and have our exhausts custom made to fit our cars because systems such and Thermal R&D, Exhaust Depot, and BBE are cheap. No... these companies, although working with a different material, get them done right. Or are you saying that all of the little "ricer boys" on this forum should go get custom Pressure Pipes made instead of buying already designed and tested ones from businesses such as ED, JMB, or AGP?
Seriously dude, think before you speak. You are misunderstanding the point. When a company claims they have superior processes in manufacturing a certain product, the quality of their product should back that up. I'm guessing you are just talking out of your ass on this topic, because I'm sure you've never been able to compare a good quality/fitment CF part to another.
And also, I wasn't crying and bashing CBD totally. I stated that the eyelids were ok, would have been a lot better had they coated the backsides before shipping to alleviate the "pinholes of light" at night. It's just the extra steps companies take to make a superior product. I also said that they did finally send me replacement C-pillars. If I were just bashing them, I would have left that part out completely.
Seems to me that you have nothing better to do than stir up trouble with your snide little comments. SO.... unless you have something constructive to add to this thread, do us all a favor and stay away. You have any personal experiences with their product? If not, why even respond to this thread in the first place. If you do however, feel free to tell us what you think about their oh so fabulous pieces...
who's the idiot that bought into their BS claims :readclosestevesquick92 said:You, sir, are an idiot! Have you visited their site. Read how they hype up their "new age" molding process. If their process is so brilliant, the quality of their parts should be superior to anyone. By the way, I'm sure you know of dozens of shops that do custom CF work...:rofl:2004SRT said:yes they are cheap. as in made from a mold. have a set custom made to fit exactly to your car and see how much it costs. That is the proper way to do it. unfortunately all the little ricer srt4 owners feel the need to buy these cheap parts and then wine and complain about the quality. like i said you get what you pay for.stevesquick92 said:haha... you call 140.00 for basicly flat trimmed out carbon fiber (b-pillar covers), stick on none-the-less, or 110.00 for fog light "covers" cheap? With all the superior technology they tout on their website, you would think very high quality parts would be available from CBD. Have you ever even looked at their website or their prices? I'm guessing NO by your statement.2004SRT said:why would it be astronomical? most of these inferior parts were shipped from cta to customer. does cta not have any quality control and check the parts before they send them out to canadian custromer? not trying to take sides. just lookin at it objectively from both sides. if the parts are not up to par they should never even reach the customer. add to that most of these parts are 100-600 dollar cheap little parts. you get what you pay for.pphilps said:I am very disappointed at the 2 posts that you have wrtten this, it certainly should have been thought out before you posted! The repercussions of this post could be astronomical!
I have the S-Style eyelids, b-pillars, and c-pillars.
One thing you need to learn kiddo is that car business is full of scammers. doesnt matter who you deal with. even some of most trustworthy people have skeletons in closet that no one bring up because all of the nutswingers would just come in to defend the bullshit.
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