This post is to explain a little on who we are, what we do, and how we conduct business. This should answer many questions, as well as generate more questions.
Mopar Supercenter is the online store front for our Parts department within Rick Hendrick Jeep Chrysler. As a member of the Hendrick Automotive Group, we believe in the Hendrick philosophy of taking care of our customers. We hire the best in the business, people who have a genuine desire to HELP OTHERS.
We are a full line dealership parts department that offers tremendous deals to the online communities. We sell Chrysler, Dodge, Jeep replacement parts, Mopar Accessories, Mopar Value Line, Mopar Remanufactured, and Mopar Performance parts to the general public at below wholesale pricing. We post on many forums, and have established a presence of a valued online vendor for many.
We are not big headed, we still make mistakes from time to time, but we do learn from them as well. We do not hesitate in correcting something that has gone wrong, for whatever reason; we want our customers to be 100% satisfied.
We do not let our web site automatically bill our customer’s credit cards. We manually process all invoicing; therefore we have the opportunity to correct a billing error before it is ever charged.
Although we would love to be able to stock everything, we cannot, the dealership is not large enough to hold it all. In the case where an item is on backorder, or some other hold up, we will do whatever we can to expedite all orders. We will place many phone calls, bump many heads, and poke many buttons, but we don't give up until our customer has their order in their hands. When we come across a "Hard to Find" item, we are tenacious in tracking them down for our customers.
With our company focus on customer satisfaction, we will be successful and here for the long haul. We do not give up easily, and fight the fight that we are confronted with. The customer focus does not end at our Parts department; there are many people within our organization who can handle most any situations that are presented to them. We are only here to offer quality products, at good prices, with tremendous service.
With that said, we look forward to providing you, our valued customer, the best possible service, the best price, the right products, the Mopar Supercenter way!