ask the dealer for your von#
if they do not produce a von there is no order (it was never placed) goto another dealer and try again demanding a von upon order (thery get them immediatly when the order is entered)
If the do produce a von then call 1-800-992-1997. The sequence that works is 1, 2, 5, 2, 3, your phone number, 1.This brings you to a human who can update you on your order status.
order status codes are as follows
BB - review by fleet department
BD - special equipment processing
BE - edit error
BG - passed edit n/a for schedule
BGL - edit ok parts unavailable
BX - passed edit available for schedule
C - sub firm
D - firm schedule - dealer has allocation and all parts available
D - 1 gateline schedule - scheduled to be built
E - frame
F - paint
G - trim
I - built not ok'd
J - built ok'd
JB - shipped to body vendor
JE - emission check
JS - shipped to storage
KZ - released by plant , invoiced
KZL - released - not shipped
KZM - first rail departure
KZN - first rail arrival
KZO - delayed/recieved
KZOA - plant holds
KZOB - zone/distribution holds
KZOC - carrier delays
KZOD - carrier holds
KZOE - mis-shipped vehicle
KZOF - show/test vehicle
KZOG - damaged vehicle
KZOH - all other reasons
KZT - second rail departure
KZU - second rail arrival
KZX - delivered to dealer
ZA - canceled
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