Thanks TH Motorsports! - SRT Forums

turbo666 · 05-23-2009, 06:29 AM

I just wanted to thank these guys! I was told by a couple other vendors that they would get me BC coilovers for a good price. After talking to one for several weeks and still no final pricing and availability information, even though several phone calls and PM's where made/sent, I decided to go to another one. This one gave me the price and said they would find out availability and get back to me. Well a week later and a few PM's later they never got in touch with me again.

I was rather annoyed and started searching Ebay. I found some BC coilovers on there, but something about the trader rating bothered me. I started considering a different brand, but I knew it would bother me in the long run if I didn't get the ones I wanted! So back to the forums, I stumbled upon the TH Motorsports section and just happened to check it out. What did I find? BC Coilovers! I was stoked and immediately sent a PM there way. The next day I decided to call and low and behold they had them in stock! I ordered on a Monday and got them Thursday. I started the install of the coilovers and polyurethane bushing kit that night.

Thanks again guys for the speedy response and shipping! I wish I would have just got in touch with you guys a month ago when I started my coilover search.

THMotorsports · 05-26-2009, 01:05 PM

Awesome, we are always happy to have another satisfied customer. Hope you enjoy them!

aspsrt05 · 05-26-2009, 10:50 PM

if nigel says yall r good, you will def see biz from me very soon

BAD4DR · 05-29-2009, 08:16 AM

I wouldn't jump on that bandwagon so fast -
On May 5, I called and ordered an ACT Clutch - Was told it would be shipped that afternoon.
I called back on May 8, as ground shipping from there is usually 3 days, and no sign of it, no invoice, no tracking number, etc.
I was then told that the clutch was backordered, and would be in an a week to a week and a half.... well, OK, price was great!
I contact again after a week and a half, on the 19th.
This time, I'm told guy whom I placed order with was fired. Also told Clutch would not be in until June 6.
I asked to cancel order. They said OK.
It's been 8 Business days, and still no refund on the card, despite calling them on the 22nd, and being assured it was being taken care of.
Today, I plan to call the card company, and have it charged back!

Needless to say, I'll never bother with them again, and I don't feel anyone else should either! If you want BC Coilovers, pay the little extra, and call Modern Performance......

EDIT: 6/2/2009
TH Motorsports has finally refunded my card.
They have gotten rid of the employee who created my problem in the first place, and I hope things are better there in the future.

THMotorsports · 05-29-2009, 10:45 AM

^ I'll go ahead a personally apologize for that one, BAD4DR. IT has been a weird month over here. I was the one who took over kurt's position, and have been doing my best to get up to speed on everything he was offering. I was kinda thrown into the position, so getting everything in order was a bit of a task.

Secondly, our owner and other sales guys, as well as order processer, were both out of the country on business. Their trips overlapped by 3 days, so it was incredibly chaotic around the office.

The ACT clutch kits were selling faster than ACT could supply them to us. Our systems would show stock, then all the sudden ACT would tell us they didnt have any more. I notified nearly everyone as soon as I knew.

PM me with your full name and ill see to it that you receive the refund. As you can see Nigel had no problem dealing with us, as well as MANY other customers...so i dont really see the need to spend more money over at Modern Performance.

aspsrt05 · 05-29-2009, 11:56 AM

I bought the same coilovers that nigel purchased from mpx and yes they were more and I had to wait alooooot longer than nigel did on his....I run a biz myself and know the bs of dealing with suppliers and they give you some much run around its horrible...but I still stand by if nigel says they are golden, then I'll def keep them in mind on my next purchase

BAD4DR · 05-29-2009, 12:53 PM

Quote: Originally Posted by THMotorsports

^ I'll go ahead a personally apologize for that one, BAD4DR. IT has been a weird month over here. I was the one who took over kurt's position, and have been doing my best to get up to speed on everything he was offering. I was kinda thrown into the position, so getting everything in order was a bit of a task.

Secondly, our owner and other sales guys, as well as order processer, were both out of the country on business. Their trips overlapped by 3 days, so it was incredibly chaotic around the office.

The ACT clutch kits were selling faster than ACT could supply them to us. Our systems would show stock, then all the sudden ACT would tell us they didnt have any more. I notified nearly everyone as soon as I knew.

PM me with your full name and ill see to it that you receive the refund. As you can see Nigel had no problem dealing with us, as well as MANY other customers...so i dont really see the need to spend more money over at Modern Performance.

You have a PM.
And although I chose to go with another make, I have a clutch here already. If I had been dead set on the ACT, rather than what I could get for the $$, I'd have spent my money at AGP. They have the BEST customer service of anyone I've dealt with in the industry, bar none.

**gump1114** · 05-29-2009, 01:34 PM

I had absolutely no problem with TH motorsports when i ordered my clutch. my pm on pricing was replied to within 1-2 days. I then communicated with them through AIM to secure my order. I gave them my phone number and they called me right away to finalize everything. clutch came in very promptly after that (within a week).

THMotorsports · 05-29-2009, 02:15 PM

Thanks, Gump...we appreciate the kind words.

BAD4DR's issues are being resolved.