First. Please edit your post and remove my complete email address. You are welcome to replace the @ sign with the word "at" and the . with the word "dot".
What needs to be clarified here is the fact that OrangePTPGirl (whom ever she is) answered my request for tracking information and told me that the parts shipped on Monday.
Yes. It is my fault that I mistakingly sent you a PayPal eCheck instead of an instant transfer. however, If she is qualified to answer shipment questions, she should be able to verify that payment has been received.
What part of my narrative ( lol ) don't you understand. I ordered the part before my car went down, and didn't do anything to fix the problem on my car because I was told that my parts had shipped on Monday. Realistically, if they shipped from Washington state on Monday they should have been in Vegas by now. I am in no way blaming PTP for my problems with my car. Its just that I was lead to believe that the parts would arrive in time to repair the car.
So where is the the filter kit? Did it ship already? If that's the case then I want to pay you the money for it. I'm not trying to cheat my way into free parts. I appreciate your attempt to rectify the situation by refunding my money and not canceling the shipment.
If we could all be so perfect, sorry I didn't fit your impressions to the "T".
As you can see the parts have shipped, you should have them Friday like stated in the other thread. You have already stated that you can only work on the car on Fridays and I suspect that the parts will be there.
I am still confused as to why you made this thread, you can not fix the car till Friday and it's not Friday yet. Had the parts not made it there by Friday I can see where the problem would have been. If the parts show up Friday do I get another thread on how great of a vendor that I am for getting the parts to you so quick? I doubt that. You have stated that I slapped you in the face with a refund (thats odd) and all the way I have made this wrong for you, but you don't even have a solid shoe to stand on. When the payment clears, we will ship the part. If you get it on your desired day, then what? I am a good guy again? Sorry, it doesn't work that way for me.
You wanted to create a stir to prop up your ego or what ever. I am here to get out quality parts for those that want them. If you have a bad experience (this doesn't appear to be one of those) then this section should be just for that. This thread is week in all sorts of different ways starting from the start.
It comes down to this, you paid. We told you it was going to ship on Monday (without checking payment info), it didn't because of a filter issue. Now we find out that your payment didn't even clear till the 22nd and your parts shipped on the 23rd. Again lot of assumptions from both sides considering the situation. You had a problem with this shipping date because you can only work on your one day a week, they parts "SHOULD" show up on that day. If they do, great. If they don't sorry. Either way the delay was minimal. We issued a refund like we have in the past because your a difficult customer that we would rather not deal with. This is our solution to the matter and you should appreciate it, you didn't. It loose loose for us and no one ends up the winner other then the guy that gets free parts on the day that he needed them. I will continue to check your tracking number to see when it shows up, and post up the results in this thread.
Sorry for the delays, hope you get your parts on Friday. Any other posts by me will be updates on delivery only, not going to get into the childish banter with you or anyone else. Thanks.
Nowhere in this thread I was I attacking, out of line, or impolite. I simply explained my experience and left it up to everyone else to read.
Thats what this forum is for.
You handled the situation poorly. I got frustrated and pissed based on the way you handled this.
I agree we both made assumptions that we shouldn't have. You assumed that my payment had cleared by Monday and that it would ship that day, and I assumed you were giving me accurate information.
I have learned a lot from this situation, and I hope you have too.
Nowhere in this thread I was I attacking, out of line, or impolite. I simply explained my experience and left it up to everyone else to read.
Thats what this forum is for.
You handled the situation poorly. I got frustrated and pissed based on the way you handled this.
I agree we both made assumptions that we shouldn't have. You assumed that my payment had cleared by Monday and that it would ship that day, and I assumed you were giving me accurate information.
I have learned a lot from this situation, and I hope you have too.
How would you of liked me to handle it? Your frustrated for reasons beyond my control, your borrowing a car, broken car, ect ect are not things I can fix.
I did not handle situation poorly, you did. You started on with this or that in our section vs calling and asking. You had talked with me on Monday and I told you what was going on and what was going to happen. Its now 3 days later, yes 3 fucking days and your are now all worked up like this. I don't want your business and I think that upset you more then anything. Your to difficult to deal with, you need and expect from us but have nothing but lack of info or communication back to us. A simple phone call is all it would have took, I thought about calling you but based on your posts it was going to do nothing. So I gave a refund and asked you to never shop with us again.
I am going to quit giving refunds to you guys becaue that is not solving anything. It seems that you get more respect or admiration like Kustomatix if you fuck your customers over on your deal vs trying to make things right. What I did learn is that if you have a problem, tell them to piss off. It seems to be working with the other vendors on here that have delivery times over 3 months. Thats not going to happen because its only the very few that I have problems like this with. That is why I choose to not deal with persons like yourself, I don't see why you have such a problem with free parts getting delivered on the day that you need them, I just don't get it.
If you found it offensive that I gave the refund and then told you to piss off then state that, but don't go on about this or that or how I missed your shipping date by 2 days and in your case its one day due to a technicality with PP's echeck payment clearing. If that is the case, state it but don't pussy foot around the issue. You got a refund, your going to get your parts, what the fuck else do you want to do. Tell everyone that I did this to you? Please feel free, but don't twist it to make it look as if your the better of the two. You got what you paid for in a timely manner, then you got a refund to boot. Tell it how it is, and quit making it out to be something bigger then it really is.
i would just like to say i ordered a part from jimmy at S&P and he shipped within 2 hours and sent all tracking info within that same time, part was also shipped UPS.....needless to say Jimmy is my hero..
How would you of liked me to handle it? Your frustrated for reasons beyond my control, your borrowing a car, broken car, ect ect are not things I can fix.
I did not handle situation poorly, you did. You started on with this or that in our section vs calling and asking. You had talked with me on Monday and I told you what was going on and what was going to happen. Its now 3 days later, yes 3 fucking days and your are now all worked up like this. I don't want your business and I think that upset you more then anything. Your to difficult to deal with, you need and expect from us but have nothing but lack of info or communication back to us. A simple phone call is all it would have took, I thought about calling you but based on your posts it was going to do nothing. So I gave a refund and asked you to never shop with us again.
I am going to quit giving refunds to you guys becaue that is not solving anything. It seems that you get more respect or admiration like Kustomatix if you fuck your customers over on your deal vs trying to make things right. What I did learn is that if you have a problem, tell them to piss off. It seems to be working with the other vendors on here that have delivery times over 3 months. Thats not going to happen because its only the very few that I have problems like this with. That is why I choose to not deal with persons like yourself, I don't see why you have such a problem with free parts getting delivered on the day that you need them, I just don't get it.
If you found it offensive that I gave the refund and then told you to piss off then state that, but don't go on about this or that or how I missed your shipping date by 2 days and in your case its one day due to a technicality with PP's echeck payment clearing. If that is the case, state it but don't pussy foot around the issue. You got a refund, your going to get your parts, what the fuck else do you want to do. Tell everyone that I did this to you? Please feel free, but don't twist it to make it look as if your the better of the two. You got what you paid for in a timely manner, then you got a refund to boot. Tell it how it is, and quit making it out to be something bigger then it really is.
No. I was pissed because you have me bad information and you handled the situation poorly.
Whatever, Like i said I already sent you the money back. I'm not taking a hand out. This time I sent it instant transfer, so it should clear faster for ya.
If you want to call and talk it out, let me know and I'll PM you my number.
Last edited by NoisufnoC : 04-24-2008 at 06:32 PM.
I just felt i had to put my .02 into this. I think you are both a little off in how it was handled. First off people make mistakes no need to make posts about it so soon, it looks like it would have worked out in the end anyway and if not try to handle it with the vendor, without making post about it and be polite. Things happen, you have to give the vendor a chance to rectify it, i mean did you make any indication that you had to have the part by a certain day before ordering it? As it seems you will get the parts on time anyway end of story. On the other hand I think PTP took the situation an extra step then it had to. Sometimes customers become frustrated and you have to just be cordial and not ban them over it, the person is frustrated and in that state may not be his usual self. You have delt with difficult customers in the past and shouldn't ban every person that gets frustrated because of a miscommunication or something. I mean nobody is perfect, even the customers. Although i didn't read every post both of you guys made and communication you have had off the forums this is what i think from what i have read.
I just felt i had to put my .02 into this. I think you are both a little off in how it was handled. First off people make mistakes no need to make posts about it so soon, it looks like it would have worked out in the end anyway and if not try to handle it with the vendor, without making post about it and be polite. Things happen, you have to give the vendor a chance to rectify it, i mean did you make any indication that you had to have the part by a certain day before ordering it? As it seems you will get the parts on time anyway end of story. On the other hand I think PTP took the situation an extra step then it had to. Sometimes customers become frustrated and you have to just be cordial and not ban them over it, the person is frustrated and in that state may not be his usual self. You have delt with difficult customers in the past and shouldn't ban every person that gets frustrated because of a miscommunication or something. I mean nobody is perfect, even the customers. Although i didn't read every post both of you guys made and communication you have had off the forums this is what i think from what i have read.
Its a unique situation because at the time of the order, I didn't know that I would need to have the parts here ASAP. When I was told that they would ship Monday, normal USPS priority mail shipping would have made it here in time.
Its really not the fact that the parts shipped late that rubbed me the wrong way, it was the way John handled the situation and the way he acted when I brought this all up.
John never spoke to me on the phone, somewhere it was implied that we spoke.
Its a unique situation because at the time of the order, I didn't know that I would need to have the parts here ASAP. When I was told that they would ship Monday, normal USPS priority mail shipping would have made it here in time.
Its really not the fact that the parts shipped late that rubbed me the wrong way, it was the way John handled the situation and the way he acted when I brought this all up.
John never spoke to me on the phone, somewhere it was implied that we spoke.
So if after the miscommunication PTP said they were sorry, there was a shipping error and it might not make it for Friday but on the other hand your payment hadn't cleared until the next day, just an fyi and shouldn't have shipped. We will be more careful next time, etc etc and that was the end of it you would have been ok with that?
P.S. - I don't know if you talking about my post with the other the phone matter, i just meant off the forums through PM's etc.
So if after the miscommunication PTP said they were sorry, there was a shipping error and it might not make it for Friday but on the other hand your payment hadn't cleared until the next day, just an fyi and shouldn't have shipped. We will be more careful next time, etc etc and that was the end of it you would have been ok with that?
P.S. - I don't know if you talking about my post with the other the phone matter, i just meant off the forums through PM's etc.
It was a mixture of the miscommunication problem, the GTFO type message that he sent me after I got frustrated about the situation.
If he would have simply stated in the original group buy thread that there was a problem with the filters none of this would have happened. I probably would have actually paypal'ed him more money to drop the hardware in a UPS box and express it to me so I could get it back up and running.
Yes, shame on me for not sending the money as an instant transfer, but they should have tipped me off on monday that it hadn't cleared yet. I was led to believe that my parts were on the way here.
But whatever, its done and over with. I'm going over to FullyBuilt's tonight to see if he has anything I can use to limp my car along until PTP's stuff gets here. I still believe that this is a better kit to run.
I think I started this thread as more of an eye opener towards his customer service, or lack there of.
Because of my anger and frustration with this situation I was promptly issued a PayPal refund in the ammount of $49.99, I was added to Personal Transport Performance's PayPal block list, and threatened by John@PTP that if I ever posted in their form again he'd tell an SRTforums admin to ban me.
Manly men wearing man pants is how you get shit handled, son! I mean if you're not threatening people with forum bannings than you're just not doing your job right. Ammiright? Right.
So you got a refund and the part was sent to you free? This sounds to me like PTP did try to correct this situation. But when I read the quotes of him saying never come back...blah, blah...it sounds ignorant.
To the OP....in this thread you come across very polite but somewhere along the line you rubbed John the wrong way. Maybe John was in a bad mood because his dog pissed on his rug, who knows.
I did think it was funny that he called you a "difficult" customer. Sorry, a pretty big percentage of the people here use the SRT as a DD. We all want our parts as fast as possible.
Seems like every problem that comes out w/ PTP has something to do w/ communication issues. Things like this are very easy to fix, and I hate to say it but John, as a business owner should be the one to rectify situations. And not by saying "here's a full refund, go fuck off" Seems like an apology and explination up front would have fixed this long ago
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2004 E-BLUE SRT-4
Precious Few are Born With It...Even Fewer Know What to Do With It
pizza what do you expect?.....ptp does nothing but copy everyone elses stuff.....they have bad communication.....and they are so far from the rest of us that it takes forever for stuff to ship......
just my .02
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GTFO with your Stage 0 Nonsense!! 
) don't you understand. I ordered the part before my car went down, and didn't do anything to fix the problem on my car because I was told that my parts had shipped on Monday. Realistically, if they shipped from Washington state on Monday they should have been in Vegas by now. I am in no way blaming PTP for my problems with my car. Its just that I was lead to believe that the parts would arrive in time to repair the car.
Sorry, a pretty big percentage of the people here use the SRT as a DD. We all want our parts as fast as possible.
pm me for more info
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