Go Back   SRT Forums - SRT4, SRT6, SRT8, SRT10 & Dodge Forum > SRT-4 Other Discussion > Parts/Shops/Tuner Reviews
Register Home ForumForum Rules Photo Gallery Active Topics (D) Chat Mark Forums Read


SRTForums.com is the premier Dodge Neon SRT-4 on the internet. Registered Users do not see the above ads. Please Register - It's Free!


Reply
 
LinkBack Thread Tools Display Modes
Old 06-29-2009, 02:48 PM   #1 (permalink)
SRTforums Member
 
mistermarc's Avatar
 
Join Date: Sep 2006
Member Number: 46417
Location: San Diego, CA
Trader Rating: (9)
Posts: 417
Default DCR Horrible Customer Service

OK didn't want to have to take it to the forums, I sent pms and called and still no help just empty promises. On May 26th 2009 I ordered and Overflow tank from DCR the B woody kind and got the part in a timely manner no problems whatsoever, I go to install it and the O ring for the cap is not there. I send a pm to Nubs at DCR about the problem, he says he will send one out, 2 weeks pass nothing, sent a pm, nubs said sorry we will send it again, nothing, I send a pm with my address and asking why are they treating me like shit and wheres the o ring, nubs apologizes and says he will send it out,he offers to send it back for a refund but part is already installed and who know when I would see the money with the way they handle shit... that was on the 17th....nothing. They have horrible customer service and don't seem to care if they lose a customer on some petty shit.... Added... the screw in hex nut on the side of the tank was too small for the hole an it was leaking all over thel place...had to use teflon tape and sealant to stop the leak, not even sure if the bwoody overflow coolant tank is suppose to come with that.
mistermarc is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 06-29-2009, 02:55 PM   #2 (permalink)
SRTforums Member
 
nutz's Avatar
 
Join Date: May 2006
Member Number: 41700
Location: IB, Ca.
Trader Rating: (19)
Posts: 8,956
Default

lol, welcome to the forums
























that sux man hope they fix that shit for ya
__________________
nutz is offline   Reply With Quote
Old 06-29-2009, 03:08 PM   #3 (permalink)
SRTforums Member
 
andre81400's Avatar
 
Join Date: Apr 2005
Member Number: 27232
Location: ny
Trader Rating: (5)
Posts: 612
Default i disagree

just ordered a 55 mm tb and had no problem send them emails they answer right back call they pick up right away you want bad cs try dealing with ptp
__________________
mods:
injen intake
stage 1
agp dog bones
greddy oil catch
apexi turbo timer
apexi neo
rippmods returnline
boomba fuel rail
rc 750 injectors
3" turbo back exhaust (ssautocrome)
kenetic wastgate

286 whp 350 tq
andre81400 is offline   Reply With Quote
Old 06-29-2009, 04:00 PM   #4 (permalink)
SRTforums Member
 
Adionik's Avatar
 
Join Date: Feb 2007
Member Number: 51197
Location: On a boat
Trader Rating: (25)
Posts: 14,859
Default

They've never answered the phone for me, but the one time I did order from them I got my item in like 3 days.
__________________
Quote: Originally Posted by DJOrtiz View Post
cause i live my life 10 secs at a time...

or 16 whatev

WTB: LCA bushings
Adionik is online now   Reply With Quote
Old 06-29-2009, 04:11 PM   #5 (permalink)
SRTforums Member
 
mistermarc's Avatar
 
Join Date: Sep 2006
Member Number: 46417
Location: San Diego, CA
Trader Rating: (9)
Posts: 417
Default

The problem like stated earilier wasn't getting the item, it was them following up with me on the o ring, they pretty much just blew me off.....and when I pm them they just say yeah we are gonna ship it again, which of course never happens........
mistermarc is offline   Reply With Quote
Old 06-29-2009, 04:16 PM   #6 (permalink)
SRTforums Member
 
jnathan68's Avatar
 
Join Date: Nov 2007
Member Number: 59167
Location: San Diego
Trader Rating: (43)
Posts: 1,495
Default

Quote: Originally Posted by mistermarc View Post
The problem like stated earilier wasn't getting the item, it was them following up with me on the o ring, they pretty much just blew me off.....and when I pm them they just say yeah we are gonna ship it again, which of course never happens........

Hate to hear it...I have found quite a few vendors lacking in the customer service area.

Hope you get your part quickly
jnathan68 is offline   Reply With Quote
Old 06-29-2009, 04:25 PM   #7 (permalink)
SRTforums Member
 
legion24's Avatar
 
Join Date: Jul 2005
Member Number: 30588
Location: Williamsport Md
Trader Rating: (18)
Posts: 1,646
Default

Bwoody makes these tanks and they have had big problems with the caps. Mine sucked too. You can get an o-ring at lowes to fix your problem. I know that wasn't really your point but it will get the job done. The plug on the side is supposed to be there so you can check the fluid level in the tank. It most likely was the right size and bwoody just never put any tape on it when they put it in. If you have the right size plug and no tape yeah it will leak a little bit.
legion24 is offline   Reply With Quote
Old 06-30-2009, 12:28 AM   #8 (permalink)
SRTforums Member
 
nutz's Avatar
 
Join Date: May 2006
Member Number: 41700
Location: IB, Ca.
Trader Rating: (19)
Posts: 8,956
Default

Quote: Originally Posted by andre81400 View Post
just ordered a 55 mm tb and had no problem send them emails they answer right back call they pick up right away you want bad cs try dealing with ptp

lol, yup PtP has the worst reputation (well except for fullybuilt ) but DCR has been known to take your money and forget about you too (personal experience) so no nut hugging please, lets help the OP get his stuff situated



it seams like these B woody pieces are shit and are known to be shit but still sold, I would say that puts DCR in full blame, they shoulda fixed the units or just not sold defective units. I mean what happens if they get a set of defective wisco pistons is DCR gonna pass them off on the costumer too. you are not getting discounted prices threw DCR you are paying more for the best money can buy and DCR should hold up to that reputation


just my .02

Last edited by nutz : 06-30-2009 at 12:30 AM.
nutz is offline   Reply With Quote
Old 06-30-2009, 12:38 AM   #9 (permalink)
SRTforums Member
 
Santorican's Avatar
 
Join Date: Mar 2005
Member Number: 25795
Location: Florida
Trader Rating: (2)
Posts: 13,809
Default

They're definitely not easy to get a hold of lol. I guess they have a lot of phone calls coming it? They should hire me as a phone answerer lol.
__________________
Santorican is offline   Reply With Quote
Old 06-30-2009, 03:36 AM   #10 (permalink)
SRTforums Member
 
mistermarc's Avatar
 
Join Date: Sep 2006
Member Number: 46417
Location: San Diego, CA
Trader Rating: (9)
Posts: 417
Default

Quote: Originally Posted by nutz View Post
lol, yup PtP has the worst reputation (well except for fullybuilt ) but DCR has been known to take your money and forget about you too (personal experience) so no nut hugging please, lets help the OP get his stuff situated



it seams like these B woody pieces are shit and are known to be shit but still sold, I would say that puts DCR in full blame, they shoulda fixed the units or just not sold defective units. I mean what happens if they get a set of defective wisco pistons is DCR gonna pass them off on the costumer too. you are not getting discounted prices threw DCR you are paying more for the best money can buy and DCR should hold up to that reputation


just my .02

thanks man, yeah i doubt they fix the situation, its been forever and a day, just had to let ppl know of their practices...DCR tries make themselves feel like they are the best srt-4 vendor on here so they can charge their high prices but they can't even take care of small shit...
mistermarc is offline   Reply With Quote
Old 06-30-2009, 03:53 AM   #11 (permalink)
SRTforums Member
 
Xx_R/T_xX's Avatar
 
Join Date: Oct 2004
Member Number: 18749
Location: Chicago
Trader Rating: (3)
Posts: 2,677
Default

Quote: Originally Posted by andre81400 View Post
just ordered a 55 mm tb and had no problem send them emails they answer right back call they pick up right away you want bad cs try dealing with ptp

i have no problems with ptp...i ordered 1 o-ring for my regulator,he sent me 4 of them..good guy...
__________________
BIG TURBO!
Xx_R/T_xX is offline   Reply With Quote
Old 06-30-2009, 04:30 AM   #12 (permalink)
SRTforums Member
 
slim26's Avatar
 
Join Date: Sep 2005
Member Number: 33311
Location: Middleburg
Trader Rating: (17)
Posts: 2,370
Default

This is funny because I have ordered alot of stuff from this forum from many venders and never had a problem with any of them. Oh FNF was the only company but I got my product just a month late. I have actually been to DCR and they are great ppl up there.
__________________


AGP BW S256 Powered
slim26 is offline   Reply With Quote
Old 06-30-2009, 05:52 AM   #13 (permalink)
Supporting Vendor (Gold)
 
turbo666's Avatar
 
Join Date: Mar 2005
Member Number: 25206
Location: Conover, NC
Trader Rating: (31)
Posts: 4,557
Lifetime Premium Member
Default

Even with the o-ring my Bwoody overflow tank cap wouldn't stay on. So I just put a bead of RTV around the cap and it's been good for a year now.
__________________
Nigel
04 Srt-4-AGP Borg Warner S360-RS, E85, and MUCH MORE coming soon...
7.493@99.56<-- granny shifting on 30r with 93/meth <--OLD SETUP!
FIRST TO MAKE BIG TURBO PCM BOOST CONTROL WORK ON DIABLO!
For custom tuning, installs, and transmission rebuilds PM me!
www.trudynosports.com
turbo666 is offline   Reply With Quote
Old 06-30-2009, 07:22 AM   #14 (permalink)
Premium Member
 
d_fl8ted1's Avatar
 
Join Date: May 2004
Member Number: 11549
Location: Missouri
Trader Rating: (81)
Posts: 3,300
Premium Member
Default

i put the stock cap off the stock overflow on mine... works great... no issues...

you have to realize dcr has probably more customers and cars in there possesion then the crew can handle... he probably does need to hire more but who are we to run his business LOL...
__________________
On the 8th day GOD created drag racing
d_fl8ted1 is offline   Reply With Quote
Old 06-30-2009, 07:26 AM   #15 (permalink)
Premium Member
 
Join Date: Apr 2006
Member Number: 40223
Trader Rating: (12)
Posts: 298
Premium Member
Default

i tried buying there tank a few weeks ago and they sent me a refund immediately cause they were out of stock and said they werent sure when they would be getting any in. I just bought it direct from bwoody. mine has the screw in the side but havent seen any leaking issues out of it, and direct from bwoody doesnt come with a cap so i hit a local auto store and got the spectre cap and just cut the rubber ring around it with a razor blade till it was a snug fit, no issues out of it yet
__________________
2005 SRT4 stage 2, Tein H springs, AEM WB, Mpx BFMIC , 3" TBE , 3" 02, 55mm TB, N2MB WOT box , PTP fuel re wire, 2.5" Hot/charge pipe, AGP cold pipe, HKS SSQ bov, FMwga, E1turbo , DSP tuned .

95 Z28, Vortech Ttrim, few other mods....
2006stratus2.4 is offline   Reply With Quote
Sponsored Links
Advertisement
 
Reply

Register Home Forum Photo Gallery Active Topics (D) Chat Mark Forums Read
  SRT Forums - SRT4, SRT6, SRT8, SRT10 & Dodge Forum > SRT-4 Other Discussion > Parts/Shops/Tuner Reviews




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

» Wheel & Tire Center

Sponsors

Powered by vBadvanced CMPS v3.0 RC2

All times are GMT -6. The time now is 04:09 AM.

(C) SRTforums.com
Page generated in 0.19844 seconds with 14 queries

Search Engine Optimization by vBSEO 3.1.0