Becky at Speed and Power... Rocks!! - SRT Forums

SRT4Real · 12-13-2007, 12:25 PM

Jimmy and the folks at S&P have always been knowledgeable and give great service. On my most recent order, I needed a few parts shipped 2-day air in time for my tranny install today. Becky (operations manager) at S&P made sure my order went in promptly and made it to UPS in plenty of time.

Unfortunately, UPS bollixed it up. They even accused S&P of giving them the box a day late, but Becky had the evidence to show otherwise.

Still, UPS "rescheduled" my 2-day package to arrive in 3 days instead of 2. Becky called five people, and got assurance it would show up on time -- which it didn't. Becky called a few more times last night, then called them at 3:15 AM today (yes, you read that correctly) to bug them again.

UPS put the box on a truck at 5 AM this morning... but still fuxored it, and missed my deadline.

Still, I gotta give major kudos to Becky for trying so hard to light a fire under the bunglers at UPS. That level of customer service really gets my attention. Thanks, Jimmy and Becky!

Tom

thepowertowin · 12-13-2007, 02:21 PM

Thanks!! We really do appreciate your patience, and your patronage. Bad things happen in shipment, we all realize this... but this one does take the cake.

It's always worse when it's the things out of our control, despite Becky's best efforts.

(I still can't believe she got up at 3:15am to call - but these things DO bug her.)

bitts · 12-13-2007, 02:24 PM

Yes, Becky does rock.

Stays in good contact

with emails n such.

SRT4-2NV · 12-13-2007, 04:51 PM

S&P rocks!! I've ordered three things in the last month from them and the communication between Jimmy and Becky are amazing. They respond to emails very fast as well, I could not be any happier.

jason's red srt-4 · 12-13-2007, 05:55 PM

yes they do rock, I just ordered an item and she has been very helpful and great communication. You guys are great

**c2k** · 12-13-2007, 09:33 PM

yea..

S&P is one of the best mopar vendors on the forums. I just want to try Becky's mean cookies! :P

uberingram · 12-14-2007, 06:37 AM

Becky > *

Ordered the last throttle cable Ma-MOPAR had and held till my pay day. FTW! Oh and cookies for the double win.

Natsu · 12-14-2007, 03:34 PM

I've been dealing with them for a few weeks now. I couldn't be happier with them. They really do their job.

Pit Viper · 12-14-2007, 03:38 PM

I *heart* Becky.

I'd *spade* Jimmy.

NeonDan · 12-20-2007, 04:06 AM

the car is back together, shifts like buttah and the clutch feels better than stock. Thanks guys

i was able to run low 12s in SRT4real's car roasting the 225/50/15 BFG DRs he runs.

spcforker · 12-22-2007, 03:56 PM

Becky has always rocked! She is the epitome of rocking. ALL vendors strive to be as good as her.

I8URV8 · 12-26-2007, 08:53 PM

I also can vouch for Becky and Jimmy great people, they know there stuff, fast and prompt about getting orders filled and out the door!!!!!!!

**srtworkcar** · 12-26-2007, 09:07 PM

Great communication and fast shipping every time. Thank's S&P

thepowertowin · 12-27-2007, 07:38 AM

Thankya Thankya Thankya

And Becky thanks ya.

NeonDan · 12-27-2007, 07:43 AM

Quote: Originally Posted by thepowertowin

Thankya Thankya Thankya

And Becky thanks ya.

no no thank you!

btw so he takes the car out himself to the track and was turning some oddly slow times compared to the old setup. A few days later while out with his daughter the car wouldnt start. So he has it towed to his house and i arrive a few minutes later to try and diagnose. Long story short the car has 80k miles and after going through the motions i decided to take the plug out of the timing cover to see/hear that the cam gears were not spinning but the crank was. Basically the crank gear ate 7 teeth off the belt so when he shut the car off those missing tooth ended up where the crank gear is thus no start and cam position sensor cel. Its all back together now at his house and again thanks for everything