Now I got en email from the owner stating he won't help me because I started this thread ... now I can see where Jeff gets his customer service skills from
apparently they're concerned with me posting the emails as they put a Disclaimer at the bottom of each email ... I'll have to paraphrase the emails when I get home from work
Quote:
A turbocharger that receives lubricating oil from an engine oil supply that is contaminated with abrasive material will experience accelerated wear of bearing surfaces that will eventually lead to rotating assembly contact with the housings and ultimately turbocharger failure. Sources of lubricating oil contamination include engine bearing material from failed engine bearings, dirt introduced into the engine during major engine maintenance or even blast material (i.e., glass beads and/or sand) that was introduced into the engine/ cylinder head assembly during the rebuild process that was not properly removed during the cleaning process. Many people rely on the engine oil filter to remove these contaminants after they are introduced in the system. However, the engine oil filter is designed to bypass the filter element under certain conditions (i.e., cold start or high RPM/high oil pressure conditions) to ensure that the engine receives lubrication. Under these conditions, unfiltered oil is circulated throughout the engine lubrication system including the turbocharger.
Nater Tot –
Until today, I have not heard of your situation or have you tried to contact me.
You have to understand – from my point of view this is a black and white case on why your turbocharger failed.
You also have to understand when you take it to the forums before contacting me – there is nothing I am willing to do to help once you trounced my name through the mud, you would react the same way if the tables were indeed turned.
Feel free to email or call Jeff or I, to my understanding your new CHRA arrived today. I would suggest finding a good -4 inline filter for your oil supply. Your old CHRA is still with Kinetic to my knowledge as well – you would need to pay them shipping in order to have it sent back to you.
Regards,
Mike Huml
Slowboy -
That was my exact email - if I was wrong for typing it, my apologies in advance - however the big issue here is always communication, or lack there of.
Waiting three weeks to send your CHRA back to Kinetic after you had an RMA was in no way our fault.
The demise of your turbo was in no way our fault.
We may indeed be at fault for a lack of communication - as stated before this is where most issues stem from, and for that we apologize.
Taking it to a forum and admitting you are going to commit fraud by doing a chargeback once you received your new turbo - is a great way for us to win the chargeback, thank you.
Mike, that email is all fine and dandy, but is definitely not the emails in question from JeffB that came off quite unprofessional IMO from what Nate told me they contained.
I have no love for either of those companies but the only thing I got out of that whole thing was:
June 20th, 2008- I get all of the parts for my motor build together, get the motor together & finally put it in the car ... the following day I take the car to the track which is about 15 miles from my house (turbo driven a total of 5 times, about 480 miles)
June 28th, 2008- Take the car to the track again & the car started smoking badly out of the exhaust after only 2 runs ... packed the car up & went home (turbo driven a total of 6 times, about 510 miles)
upon removing the turbo from the car & diagnosing the problem, it was my conclusion that the turbo was blown ... I went through the motions of re-routing the oil return line, re-torquing the headstuds & everything possible to prevent shipping the turbo back to Kinetic, but nothing seemed to work
If you decided the turbo was blown whats the point.
what's the point of what? I'm not sure what you're trying to get at here ... I went through the motions of re-routing the oil line, headstuds, blah blah blah to make sure it was indeed the turbo (which it was, obviously) ... I'm not sure what "point" you're talking about
Just trying to make sure what you said is legit. Is this one of this implied things, or is it already been hashed out in court? Reason why I'm asking is for personal reasons....the old ex sends me emails from her work with that same statement at the bottom. Tells me I cant post them in public places...LOL
It's completely legit. Do some research on it. Essentially, if you send an e-mail from your server to another PRIVATELY OWNED server, any rights you had to that e-mail are forfeit. That e-mail server is privately owned, as is any electronic data on it. Of course, there are always other things to take into account, but in general, you can't put that disclaimer at the bottom of your e-mails and assume or expect it to matter. Because the majority of the time, without first taking legal action/steps to keep the e-mails private, they are NOT.
Stupid Email Disclaimers - This one looks to be for English law, so it may not apply directly. But from skimming over it, much of the law is the same with regards to the disclaimers.
In short, there ARE ways/steps to make disclaimers have some sort of legal recourse, or to give them weight. But the majority of them are simply slapped onto emails without any consideration or thought.
no shit, id buy anything Jimmy is selling...matter of fact he has a package heaqding my way with a couple hundred dollars worth of parts to finish the red srt-4 in my garage...S&P FTMFW
__________________
Quote: Originally Posted by JPG
My boyfriend wanted a hand-job but i couldn't get a good grip because he had a chode.
The AutoGuide.com network consists of the largest network of enthusiast-owned enthusiast-operated automotive communities.
AutoGuide.com provides the latest car reviews, auto show coverage, new car prices, and automotive news. The AutoGuide network operates more than 100 automotive forums where our users consult peers for shopping information and advice, and share opinions as a community.
No need to paraphrase!
... now I can see where Jeff gets his customer service skills from 
... I'll have to paraphrase the emails when I get home from work
Linear Mode
