We take things like this into consideration and we have tried it (sending pms) in the past. The staff can not keep up with everything and we can't make it so that if you're dealing with one staff member then all others know what you may have been discussing. That is where warnings/infractions come into play and also how many of the rules and our handling of situations comes into play. Everything we've said (johnny and I) is how we've been asked to handle things that come our way. We will move things up to the Admins and then to the Site owners if it's something we can't handle, like these vendor questions. We have the means to forward info to you to answer questions and settle disputes.
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