I originally posted this back in August 2005 ....
That clutch is STILL holding over 500 whp now .... and doing so perfectly !
HUGE Kudos to Centerforce Clutches !!!!
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This company makes a PERFECT product for sure !!! I LOVE my Centerforce clutch !!! Great pedal feel ... easy as a Honda to push , but with perfect information feel through your foot as to what the clutch is doing at all times , and grabs on like a PitBull when WOT !!!! But it's the customer service that makes them above the rest ....
Here's what happened :
My stock clutch just didn't last long with 400+ hp , and I took it in when it started slipping to have it replaced. I bought the Clutch from Jegs , and the Throwout Bearing from my local Dodge dealer , which is the Throwout Bearing that Centerforce reccommended I use. I took it to the highest reccommended shop in town for the labor.
I went to pick up the car when it was finished , and it drove for 2.7 miles before self destructing into a shuddering mass of trash. I nurseed it back to the shop with my fillings coming loose , and when they opened it up the next morining , they found the Throwout Bearing had seized up and ruined the new $650 clutch !!!! I called Centerforce and told them what happened , and asked if there was another Throwout Bearing I could use..... They said no , that they had heard of ZERO problems with that combo being used ,
BUT SAID THEY WOULD OVERNIGHT ME A NEW CLUTCH FREE OF CHARGE !!!! THIS IS SERVICE BEYOND ALL CALLS OF DUTY !!!! I was blown flat away !!!!
I went to the Dodge dealer , and told him what happened , and gave him the trashed throwout bearing ..... He refused to do ANYTHING but replace the throwout bearing free of charge , EVEN THOUGH it was the Dodge part that caused the failure.
I took the new throwout bearing back to the shop , and received a call a few hours later .... They quadrupled checked the Throwout bearing , and found it was for a 2.0 Neon .... NOT A SRT-4 !!!!!!!!!! The quality shop had prevented another disaster !!!
Dodge tried to say I had requested the wrong part , and had asked for a Neon part ..... But I explained that I viewed my car as a SRT-4 , and have NEVER called it a Neon , and challenged the parts manager to find the word Neon anywhere on the car , insurance , or registration papers ......
After threatening to call my attorney , and take out a full page add in the paper , he agreed to get the right part , and pay for the labor to install the clutch the SECOND time around ..... I walked out with new Hemi hats , T-shirts , ect .... He he he ....
Bottom line is this ..... Centerforce CARES about their customers , a RARE thing anymore !! I will NEVER buy another brand again , and hope you won't either after reading this !