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Old 06-17-2004, 09:44 PM   #1 (permalink)
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Default dealer forgot to replace oil cap. opinions?

ok guys, i drove to the dealership where i bought my car today for an oil
change (since i have 30k miles of free oil changes w/ mobil 1). after they
were done i signed the paper, got my keys back, and drove home (50 miles).
i park the car and went in cause i had stuff i had to do around the house.
a few hours later, i went out to the garage and pop my hood, with the intent
of resetting my ecu and cleaning my engine up (they always spill a little oil
on the valve cover). whats the first thing i notice? my oil cap is not screwed
on. in fact, it is sitting wedged right in front of the coilpack. not only is
there oil on my valve cover, but there is oil on the bottom of my hood, my ignition wires, my pcv lines, etc. needless to say im pretty pissed since i
drove 50 miles home without an oil cap on. god knows what kind of crap
could have gotten into my engine (dust, dirt, moisture, bugs, etc.). of course
by the time i realize this, the service department is closed for the day. before
now ive never had any problems with this dealership. today was my sixth oil
change to have done there. anyway, i found the invoice, and i plan to leave
a message for the service manager tonight so he will get it when he gets
there in the morning. im going to have him call me tomorow afternoon so we
can discuss possible damage and consequences that could result from this.
im gonna have him record the incident in my file, so that if anything does
happen with my motor there will be no question about where the fault lays.
fyi: if i had had stock wires instead of msds, the cap would not have stopped
where it did and it would have landed on the turbo and melted. i think im
gonna bring that up to the service manager too, i want the idiot who did this
fired. what do you guys think?
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Old 06-17-2004, 09:48 PM   #2 (permalink)
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Dont get the man fired, everyone screws up once and a while, if it were something that caused something to break, or they fucked up your car, then I would say get the dude fired, but not for forgeting to put the oil cap back on. My old neon's oil cap always came off, I dont know why, but it did. It never got hurt though.

Think about it, have you ever forgotten to do something at work, just something little? do you think you should have been fired for it??
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Old 06-17-2004, 09:49 PM   #3 (permalink)
 
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Quote: Originally Posted by big_n8_dawg
ok guys, i drove to the dealership where i bought my car today for an oil
change (since i have 30k miles of free oil changes w/ mobil 1). after they
were done i signed the paper, got my keys back, and drove home (50 miles).
i park the car and went in cause i had stuff i had to do around the house.
a few hours later, i went out to the garage and pop my hood, with the intent
of resetting my ecu and cleaning my engine up (they always spill a little oil
on the valve cover). whats the first thing i notice? my oil cap is not screwed
on. in fact, it is sitting wedged right in front of the coilpack. not only is
there oil on my valve cover, but there is oil on the bottom of my hood, my ignition wires, my pcv lines, etc. needless to say im pretty pissed since i
drove 50 miles home without an oil cap on. god knows what kind of crap
could have gotten into my engine (dust, dirt, moisture, bugs, etc.). of course
by the time i realize this, the service department is closed for the day. before
now ive never had any problems with this dealership. today was my sixth oil
change to have done there. anyway, i found the invoice, and i plan to leave
a message for the service manager tonight so he will get it when he gets
there in the morning. im going to have him call me tomorow afternoon so we
can discuss possible damage and consequences that could result from this.
im gonna have him record the incident in my file, so that if anything does
happen with my motor there will be no question about where the fault lays.
fyi: if i had had stock wires instead of msds, the cap would not have stopped
where it did and it would have landed on the turbo and melted. i think im
gonna bring that up to the service manager too, i want the idiot who did this
fired. what do you guys think?

You have a legitimate complaint, but having the tech fired is a little extreme.

Having them record the event in your file is a good idea.
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Old 06-17-2004, 10:27 PM   #4 (permalink)
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Quote: Originally Posted by m_dunnie
You have a legitimate complaint, but having the tech fired is a little extreme.

Having them record the event in your file is a good idea.

yeah, im not gonna get him fired, i was just kinda pissed while i was typing.
ive had some time to relax, vent and blow off some steam. im just mad at
the situation.
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Old 06-18-2004, 11:46 AM   #5 (permalink)
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Keep us updated!
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Old 06-18-2004, 12:07 PM   #6 (permalink)
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I had the same thing happen to me at a local Dodge in Lampasas TX, I Will never return. ill take my buisness elsewhere.
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Old 06-18-2004, 12:19 PM   #7 (permalink)
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Unfortunately, this is a common mistake. There are places that even forget to put the oil drain plug back in. (happened to a friend with an S-10. He popped the engine and they replaced it.) Definitely have them record it and put in in your file. Makes sure you PERSONALLY see the notes in the computer system. (just in case the service mgr leaves or gets fired).

Next time you go and pick-up your car, check the oil with the dipstick and make sure the oil cap is on BEFORE leaving the dealership.
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Old 06-18-2004, 01:16 PM   #8 (permalink)
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How low was the oil level when you found the problem? A quart low means nothing, and even two quarts low for that amount of time wouldn't cause any problems. If you had lost oil pressure, you would have gotten a check engine light.

But it's still a good idea to have it recorded like you did. Good thinking.

On a business trip, I rented a car. The car smelled like someone spilled a fresh quart of oil in ther interior. After about 300 miles, I popped the hood, and found the oil cap was off. The cap was down in by the frame rail, and oil was all over the underside of the hood, firewall, back of the engine, etc. It was about 2 quarts low, so I put 2 quarts in, and put the cap back on.
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Old 06-18-2004, 03:00 PM   #9 (permalink)
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Acutally I would get him fired and here is why. If you made a mistake like that do you think any dmg it might cause or has cuased would be warrentied hell no.

So I say try and at least get the guy in trouble. I mean yeah people do make mistakes but a mistake that can cause a fire or something huge yeah you should be in deep crap for that.

I did pizza delivery when I was like 18/19 and if you messed up a pizza order eithe rmade it wrong or took the wrong one, you were wrote up. If it happend like 3 times or so you could be fired, and that is over a dang pizza not someones safty and car.

I am very adimant about people and dealerships gettikng called out and making sure there is a big stink about mistakes. The reason why is that to many times they get away with messing us customers over and if you don't raise a stink and have a big thing made out of it they will just keep messing up on other people and it will all go down hill.

Yeah maybe fired might be a big thing but definatly wrote up and if he has done stuff like this before out ya go buddy.

Ya don't think if a Dr. forgot to reattach something that he wouldnt be in deep crap and the oil all over the place could be just as dangerous.

How the heck did ya manage to get 50 miles without smoke all over the place?
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Old 06-18-2004, 04:02 PM   #10 (permalink)
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LOL! Do you really think you have the power to get someone fired? Ask for a free oil change and forget about it.
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Old 06-18-2004, 04:44 PM   #11 (permalink)
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If i screw up at work, people die. So yeah, I'd get fired, if I even lived to tell about it.
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Old 06-18-2004, 04:44 PM   #12 (permalink)
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I don't think it's worth getting him fired, but I would ask the manager what action they plan on taking against the guy.

Having the incident in your file is always a good idea.

There probably isn't any long term damage, but I would demand that they do another free oil change.
You could have a fair amount of dirt & such in your oil now, and another oil change would take care of that.

Oh, and take pictures before you clean it up too much, or take it back.
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Old 06-18-2004, 04:52 PM   #13 (permalink)
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Well it would be covered by the dealership if there was damage since it was thier mistake.

I would get the guy fired. I would have the dealership steam clean your engine comparment and the underside of the car for free.
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Old 06-19-2004, 02:44 PM   #14 (permalink)
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LOL!! The guy isnt going to get fired!!!! Even if he throws a damn tempe-tantrum in the lobby next to the snacky machines!

Go back and tell them whats up and what can they do to fix it. I.E MOPAR BUCKS!!!!!!
Tell them $100 ought to do it!
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Old 06-19-2004, 06:37 PM   #15 (permalink)
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may not have been his fault, my oil cap has came off twice, once it was laying by the top motor mount and the other time it was gone and i had to buy a new one, i do my own oil changes and know the cap was on and tight, i check it all the time now and have found it loose several times
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