you knew you told us it would ship monday. you delayed shipment. all it would have took was a quick post that said, "Hey guys, our supplier sent the wrong filter. We're not going to ship anything until this is resolved. Sorry for the inconvenience. Thanks for doing business with PTP "
I would have been annoyed, but not this pissed off.
I don't know if you understand that people do work full time, and can only work on their cars at specific times. I took tomorrow off to finish my car because I was counting on all the parts to get here. S&P sent me my stuff right on time, and you guys told me you shipped what I ordered.
I've been sitting on my new parts from S&P since Monday.
I'm lucky enough to have a friend (Philth) to let me borrow his daily driver so that I'm not out of a car. If the filter kit doesn't get here by mid-day tomorrow, I wont be able to work on my car again until next Friday.
This is why I'm pissed off.
Good. Now I have been brought into this and things are going to get bad.
NoisufnoC, you have a refund for your parts, never ever buy from us again. I will not ship parts out that have not been paid for or funds have cleared on and your an idiot to think that I would have shipped them before that.
Philth, you have a full refund, piss off and never ever come into our section again.
Both of you have to understand that we didn't know about the problem till Monday, all the parts for kits were here on Tuesday. I had to NDA the parts to me because of the mix up and to be honest with you we are not making a dime on this because of the mix up ($400 for shipping NDA for the filters).
There are some you can make happy and there are others that you can not, both of you are what we call difficult customers and since you want to post up PM's (which should be "PRIVATE") I will never allow you to post in this section. Philth you gave have us a ton of problems with the original GB on this asking for things that I feel were unacceptable but allowed them, not again. Both of you have been given full refunds for your parts if that doens't make you happy, nothing will. Please do not come back into our section because all posts will be deleted from you and admin will be contacted.
Quality control issues like this are unacceptable. Before somebody posts that units are available for shipping, it should be ready. PERIOD. None of this test fitting bullshit and filters that didn't fit AFTER it was posted that complete kits were ready to ship.
They were all here, a number got ordered that was wrong and we didn't catch it till the parts were in the boxes ready to ship out. Sorry that we can not all be perfect like you.
Obviously yes, 50 kits were packaged up and ready for shipping when someone pointed out the fact that the filters were the wrong ones. My fault, yes should I be blamed for this, no idea but you are.
We could have ran to the store for the filter if push came to shove. The mans car is broke and everybody in PTP just sat on a blanket statement saying they shipped Monday.
There were suppose to ship Monday, again it was not till the parts were in the boxes that someone pointed out that they were the wrong filters.
I haven't bought a very large amount of parts from you but what I have bought I am VERY happy with in all aspects! IMO, keep up the good work!
Thank you, we have gotten really busy and some delays have happened. Most everthing is caught up now, hence me being able to come in here and take care of this.
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