Watch out for scams by customers. (Jose Ramirez) - SRT Forums

Chris@CTA Motorsports · 03-31-2007, 10:04 AM

Situation
After a couple of email discussions, customer purchases a set of SRT-4 CLK Style taillights from us on January 2, 2007 (PayPal payment), parcel ships from our supplier on January 3, 2007 to the PayPal address listed in the transaction.

EMAIL
I am located in California.
----- Original Message -----
From: chris@ctamotorsports.com
To: 'Jose Ramirez'
Sent: Monday, January 01, 2007 8:24 AM
Subject: RE: CLK style Tail lights

Message below was sent to you on December 24, 2006.

Where are you located? If in the USA except HI and AK, then it would be $135.00USD shipped.

Please email us back with your location.

Thanks.

Christopher A. Wong
CTA Motorsports

--------------------------------------------------------------------------------
From: Jose Ramirez [mailto:randog805@msn.com]
Sent: January 1, 2007 12:59 AM
To: chris@ctamotorsports.com
Subject: CLK style Tail lights

Hey I sent you guys at CTA an e-mail a few weeks back about the CLK style Tails for the srt never got an answer, you guys have them in stock? if so how much are they with s&h? Thanks in advance.

END OF EMAILS

PAYPAL TRANSACTION
You've got new funds!

Name: Jose Ramirez
Email: randog805@msn.com
Payment Sent to: orders@ctamotorsports.com
Total Amount: $135.00 USD
Date: Jan. 2, 2007
Time: 22:08:55 PST
Seller Protection Policy: Eligible
Attn. Sellers: You must ship to the address shown below to be protected under PayPal's Seller Protection Policy.

Subject: 05 SRT-4 CLK style Tail Lights
Message: 2005 SRT-4 "CLK style" Tail Lights. Thanks.
Shipping Address:
Jose Ramirez
2113 Indiana Dr.
Oxnard, CA 93036
United States

Order ships on January 3, 2007 from our supplier, via UPS, 1z1601xx0347369262, package arrives and is delivered on January 9, 2007.

Customer now places a PayPal dispute on our account on March 31, 2007. We receive this email from PayPal.

We were recently notified that one of your buyers filed a chargeback and asked their card issuer to reverse a payment made to you.

Although a chargeback may appear to be similar to a PayPal claim, it is actually a process initiated outside of PayPal and controlled by the card issuer. One of the unique benefits of using PayPal is that we help you fight unwarranted chargebacks and attempt to recover your funds.

The chargeback states that the buyer's card was used to make a purchase without their knowledge.

It is up to the card issuer to decide whether or not they believe that the buyer?s chargeback is valid and they are asking for some information about this transaction from you.

The really interesting part is this one, The chargeback states that the buyer's card was used to make a purchase without their knowledge. The emails above clearly show the customer was in contact with us to purchase the lights. The transaction was an instant payment made by the customer.

I really can't stand dishonest customers. We stand by our name and reputation to fulfill all of our orders, and if we cannot, we refund the customers' payments.

Watch out for SCAMMERS!!!!!!!!!!! We haven't had too many in the past years, but from time to time, these pop up. We delivered the product and this customer is now trying to get our money on top of the product we already shipped him.

hozay09 · 03-31-2007, 10:18 AM

dammit.. had to be a jose..

HoTSauZE · 03-31-2007, 10:18 AM

Damn that sucks.I hope everything works out in your favor.Scammers should all DIAF.
Bump to keep this going

turbojack · 03-31-2007, 10:19 AM

Take paypal for only the small stuff OR from buyers you have established contact with over a period of time. Insist on CC for larger transactions = Paypal sucks. With the CC companies, both the buyer and seller have better protection controls that are in place.

The_EE · 03-31-2007, 10:58 AM

Has anyone else had run ins with this guy? If so and he has been doing this to several vendors, pool your info and supply it to the card companies. If he has done this several times, chances are, you will get your money from the card company and he will be F'd with fraud.

Satellite · 03-31-2007, 11:05 AM

Quote: Originally Posted by turbojack

Take paypal for only the small stuff OR from buyers you have established contact with over a period of time. Insist on CC for larger transactions = Paypal sucks. With the CC companies, both the buyer and seller have better protection controls that are in place.

Did you even read his post?...he received a chargeback from the CC company. If he was covered under SPP (Seller Protection Policy), PayPal will actually cover that transaction out of their pocket. I don't understand what you mean by insist on CC for larger transactions...what's $135.00? Who do you think the CC company is going to try to protect?

Make sure you let PayPal know that you shipped it to the confirmed address. You probably already have...just letting you know.

Chris@CTA Motorsports · 03-31-2007, 02:05 PM

Quote: Originally Posted by Satellite

Quote: Originally Posted by turbojack

Take paypal for only the small stuff OR from buyers you have established contact with over a period of time. Insist on CC for larger transactions = Paypal sucks. With the CC companies, both the buyer and seller have better protection controls that are in place.

Did you even read his post?...he received a chargeback from the CC company. If he was covered under SPP (Seller Protection Policy), PayPal will actually cover that transaction out of their pocket. I don't understand what you mean by insist on CC for larger transactions...what's $135.00? Who do you think the CC company is going to try to protect?

Make sure you let PayPal know that you shipped it to the confirmed address. You probably already have...just letting you know.

This transaction is covered by the Seller's transaction policy, and we have tracking information showing a confirmed delivery. I started this post to let others know (and vendors) what this person is attempting and that maybe, as already noted in this thread that he might have done this to others too.

Chris@CTA Motorsports · 03-31-2007, 02:09 PM

Quote: Originally Posted by The_EE

Has anyone else had run ins with this guy? If so and he has been doing this to several vendors, pool your info and supply it to the card companies. If he has done this several times, chances are, you will get your money from the card company and he will be F'd with fraud.

If there is any one on the forums from his city of know of this guy, it would be nice if we could get a message to him about his little scam and that we're onto him.

xtconcepts · 03-31-2007, 02:34 PM

Thanks for the heads up chris. Hey still need that svt contour gauge pm me ok later.

AJ

turbojack · 03-31-2007, 03:06 PM

I saw and read the post. I understand the issue. The issue is that its more or less a problem between the the card issuer and Paypal not the card holder and the merchant as in a direct sale....paypal is a middle man NOTHING MORE = no real power to resolve fraud.

Chris@CTA Motorsports · 03-31-2007, 03:48 PM

Quote: Originally Posted by xtconcepts

Thanks for the heads up chris. Hey still need that svt contour gauge pm me ok later.

AJ

Hi AJ

Yes, I still want the gauge. I'll be in touch about it very soon.

Thanks.

Chris

Satellite · 03-31-2007, 07:10 PM

Quote: Originally Posted by turbojack

I saw and read the post. I understand the issue. The issue is that its more or less a problem between the the card issuer and Paypal not the card holder and the merchant as in a direct sale....paypal is a middle man NOTHING MORE = no real power to resolve fraud.

You're wrong, but I'm not going to argue with you in this thread. The owner of the thread has given the reason why it was created...let's stick to that.

Satellite · 03-31-2007, 07:17 PM

Quote: Originally Posted by Chris@CTA Motorsports

Quote: Originally Posted by Satellite

Quote: Originally Posted by turbojack

Take paypal for only the small stuff OR from buyers you have established contact with over a period of time. Insist on CC for larger transactions = Paypal sucks. With the CC companies, both the buyer and seller have better protection controls that are in place.

Did you even read his post?...he received a chargeback from the CC company. If he was covered under SPP (Seller Protection Policy), PayPal will actually cover that transaction out of their pocket. I don't understand what you mean by insist on CC for larger transactions...what's $135.00? Who do you think the CC company is going to try to protect?

Make sure you let PayPal know that you shipped it to the confirmed address. You probably already have...just letting you know.

This transaction is covered by the Seller's transaction policy, and we have tracking information showing a confirmed delivery. I started this post to let others know (and vendors) what this person is attempting and that maybe, as already noted in this thread that he might have done this to others too.

Good...I agree...get his name out there.