So, in May I bought a new TV/surround sound from Best Buy. (Samsung Series 8, Yamaha receiver, full Klipsch surround w/ sub). About a month or two after purchasing the TV, I noticed that when there is black on the screen there are white blotches all over the screen and it makes watching movies with a lot of dark scenes (primarily horror/thriller movies) fucking stupid cause you can't see shit.
Anyway, after calling Samsung and talking to ****** 1 and sand ****** 2 9000000 times and trying to get shit taken care of and nothing ever happening...I got a call from what sounded to be an old white guy who is Samsung's Senior Exchange Coordinator. He gave me one of two options, have Samsung replace my tv with the newer model (which is over 2x as thick as the original series 8, fuck that) or have Best Buy take the TV back and give me store credit (option 2 > option 1 because TV is 600 bucks cheaper now).
I was told to fax my receipt to Samsung, who would then send it with an exchange approval to Best Buy to approve.
This all started in June. I faxed my receipt to Samsung about a month ago (maybe even more...that was when they asked for it) and have talked to Jeff (the exchange coordinator) twice since then saying I hadn't heard shit from Best Buy, and now Jeff is not longer returning my calls.
The process has been going on for upwards of 4 months now, and I still have this ****** rigged faggot piece of shit with white all over the screen when it's black.
Anyone experienced something like this and took action? I need some advice, I didn't spend $2400 on a fucking TV for it to not work and not have it fixed...
Samsung is usually a great product. All my tv's are Samsungs and no problems. If you have the receipt than they should give you that amount towards a new tv regardless of what it goes for now. It might also be the cables you are using. I use Monster Cables "M-series". What model do you have an lcd or led? 120hz or 240hz?
Samsung is usually a great product. All my tv's are Samsungs and no problems. If you have the receipt than they should give you that amount towards a new tv regardless of what it goes for now. It might also be the cables you are using. I use Monster Cables "M-series". What model do you have an lcd or led? 120hz or 240hz?
LCD and 120hz. at it being the cables. Cmon dude this is almost 6 months into this I know what I am doing. It does it on every input, with any cable. It does it when the fucking TV has no input signal...
Uhh.. You could try calling a regional manager or whatever for best buy. Usually BB is better with customer service than this. Hurry up before the warranty is up though so you don't get fucked like catrol on his truck.
Uhh.. You could try calling a regional manager or whatever for best buy. Usually BB is better with customer service than this. Hurry up before the warranty is up though so you don't get fucked like catrol on his truck.
I've been on the phone for 40 minutes with this chick from Best Buy HQ. Not only did Best Buy have the completely wrong number for me on file (They had a # from Barstow, CA...what the FUCK...I have a Philly phone #...) but they can't find a fucking thing regarding my exchange and RA number.
Sounds frustrating man. I've never got the runaround on something like this before. You could try starting over again with samsung..
OK so here's what just happened...
This girl busted her ass trying to find out information for me called this person called that person. Best Buy has NOTHING regarding my exchange. She gave me a # to call for Best Buy's No Lemon department (whatever the fuck that is) in hopes that they would be able to give me a return approval number. Going on 4 months of phone tag and I'm still in square 1.
Called the "No Lemon Department" and they don't have anything on file for my exchange either. I'm getting fucking livid and right now it looks like this is all Samsung's fault for this. I've been trying to get this taken care of since FUCKING JUNE
Did you buy the black tie protection plan at best buy?
I ask because I work there and if you have that they will take care of you as far as swapping out the tv or giving you a credit towards a new tv
I know it sounds dumb but this is exactly why they offer plans like that man and they do take care of there customers who have it
unfortunately without it your only real course of action is gonna be with the manufacture and I know thats always a pain in the ass
If you havea receipt number or a reward zone card can you pm me any info you have and when I go into work tommorow I will see if I am able to find anything on the tv you purchased
I can do a customer purchase history lookup and see if I can find anything but I need all your info
I will try and help you out as best I can man
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Last edited by tinctorus : 10-27-2009 at 02:24 PM.
Did you buy the black tie protection plan at best buy?
I ask because I work there and if you have that they will take care of you as far as swapping out the tv or giving you a credit towards a new tv
I know it sounds dumb but this is exactly why they offer plans like that man and they do take care of there customers who have it
unfortunately without it your only real course of action is gonna be with the manufacture and I know thats always a pain in the ass
If you havea receipt number or a reward zone card can you pm me any info you have and when I go into work tommorow I will see if I am able to find anything on the tv you purchased
I can do a customer purchase history lookup and see if I can find anything but I need all your info
I will try and help you out as best I can man
I didn't buy the protection plan, like a fucking douche nozzle. When I initially talked to Samsung, they said they can send an exchange approval over to Best Buy for them to "approve" my television for exchange and I'd get credit for what I spent on my TV. Best Buy was a great help the only time I talked to them (today). Samsung is fucking me in the anus.
If you have the receipt and it was within a reasonable amount of time, shouldn't BB do something about it? If not, that's horrible customer service. They sold you a shitty TV, they should take it back. Once they get it back, it should be up to them to take it up with the manufacturer.
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Is there anything I can do?
at it being the cables. Cmon dude this is almost 6 months into this I know what I am doing. It does it on every input, with any cable. It does it when the fucking TV has no input signal...
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