Help with school project! - SRT Forums

LTLVIPR · 10-18-2004, 09:36 PM

Hi everyone!!

I am working on a senior-level project, and I need some help with secret shopping a restaurant (Red Robin San Dimas). Specifically, I would like to record and analyze how the restaurant deals with a breakdown in procedure (i.e. an over/undercooked burger or an incorrect modifier). The problem is, it is hard to observe how mistakes are handled by only observing sections, and hoping that mistakes are made.

That is where you would come in. I need your help for many reasons. One, they wont know you and will then treat you like a normal guest. Two, I cant do it while I am in the restaurant observing, because people always act differently when they know they are being watched.

If you are interested, I will need as many people to do this as possible to give me a decent overall view of what is happening operationally.

If you are interested, please pm me or post here ASAP.

I will ask that you fill out a quick survey, and each person will be given a different scenario to act out. I have ok'd this with the general manager, and he knows that people will be coming in.

I really appreciate any help you can give me!

-Ryan

LTLVIPR · 10-19-2004, 01:05 AM

come on cali peeps!!!!!! help me out ;-)

blue04soon · 10-19-2004, 01:49 AM

ryan you know you got my help just let me know when you need me

htoudiee · 10-19-2004, 07:21 AM

A bit too far for me but count me in.

LTLVIPR · 10-19-2004, 09:27 AM

Thanks Jeff, Ill send you more info!!!

bbyvpr · 11-01-2004, 01:32 PM

Hi Ryan! Give me a holler if still need some help. I'm sure I can get some of my peeps in Diamond Bar to help out also, if you need 'em.

Bob

bzdriver · 11-03-2004, 07:31 PM

wow looks like that project is already over lol 10/19/04 @8:36p.m. was when it was posted, anyways i lived around san dimas and I was supposed to go to san dimashigh but moved to covina and now go to south hills, anyway i went to that restaurant and I saw an accident, she was talking about how it was her first day at work and stuff...blah...blah..blah...then about 15 minutes later when she brings out someone elses food she drops the whole damn tray and it spills all over the place, there was an oreo cookie milkshake allover this one table and 4 burgers went all over the floor, it was sad...the manager pulled her aside and well didn't see her the restof the night. I feel really bad, this was around last year or so...this probably wont even be read lol.