Cold Air Intake Warranty *** Important Please Read ***
If you have contacted AEM with your personal info, pictures, etc., I will please need you to contact AEM one more time to the person who will directing this warranty claim. Ky Le will be specially handling the SRT-4 and his email is kle@aempower.com. If you do not have an RGA number please email him immediately so he can track this issue. I highly advise that everyone that has had an issue with the CAS contact Ky immediately. The new kits are getting ready for assembly and the first wave of intakes are leaving AEM tomorrow!
Thank you for your patience, I know everyone will enjoy the new kits.
If I remember correctly, when someone asked if we are getting a complete kit, pipe, hose clamps, filter, and so on for a warranty claim, your response was I believe so. Now that the kits are about to ship, is this still the case, are we getting complete kits?
If you have contacted AEM with your personal info, pictures, etc., I will please need you to contact AEM one more time to the person who will directing this warranty claim. Ky Le will be specially handling the SRT-4 and his email is kle@aempower.com. If you do not have an RGA number please email him immediately so he can track this issue. I highly advise that everyone that has had an issue with the CAS contact Ky immediately. The new kits are getting ready for assembly and the first wave of intakes are leaving AEM tomorrow!
Thank you for your patience, I know everyone will enjoy the new kits.
Ben.
I have in fact forwarded my email conversations with Josh to Ky just now, my first email with Josh was May 18 2004 (I sent in all the information on May 26th) hopefully mine is one of the units going out today !
AEM please let me know if I need to do anything else here as I am patiently awaiting the new CAS
Thanks
Mike Candler
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2007 Subaru WRX stock with some Buschur Racing parts
yeah ive sent him an email with my address and requested that rga number thing
but mike i wouldnt count on getting one soon...its coming from the u.s and u know how customs gets with things like that they will probably hold it there for a week or so
oh well patiently waiting for my intake
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dude the only way ull beat a Stage 3 SRT is if u shoot the driver
yeah ive sent him an email with my address and requested that rga number thing
but mike i wouldnt count on getting one soon...its coming from the u.s and u know how customs gets with things like that they will probably hold it there for a week or so
oh well patiently waiting for my intake
LOL this is true!! With that said AEM should know how to fill out customs paperwork (and in this case a waranty claim sheet) if they do this we will not have to pay duty/taxes again...if they do not do that I will have to bill them back the charges or I can fill out the paper work and fax it to them LOL.
If I remember correctly, when someone asked if we are getting a complete kit, pipe, hose clamps, filter, and so on for a warranty claim, your response was I believe so. Now that the kits are about to ship, is this still the case, are we getting complete kits?
You will have to send your's first then they send you a new one. I allready send in mine.
I was told in an email that I can wait to send the original intake until after I receive the replacement. So I have not done so. I hope this does not affect anything.
At that time, they were not sure if they were going to require us to send in the old intake. I hope not, I don't have the original box and I don't want to pay to have it shipped.
I was told in an email that I can wait to send the original intake until after I receive the replacement. So I have not done so. I hope this does not affect anything.
At that time, they were not sure if they were going to require us to send in the old intake. I hope not, I don't have the original box and I don't want to pay to have it shipped.
That is the same thing they told me! Also since I am from Canada the added cost for them to pay for shipping back to CA would almost be a waste...now I can certainly send it back if they want but at the time Josh and others at AEM said to wait until the new versions were ready! He also said they may send a return "stamp" with the new unit so you can put the old one in and fire it back!
Either way I am excited to here I will be getting a new unit soon!
I talked personally with Ky and he told me to ship mine and they will send me the new one. Here's his phone #310-484-2322 ext203 in case someone needs it.
I talked personally with Ky and he told me to ship mine and they will send me the new one. Here's his phone #310-484-2322 ext203 in case someone needs it.
This is why we need clarification from AEM. My email was from Josh at AEM stating what I said previously. This is what I thought was happening. We have been talking to two different people, both have said different things.
I have not sent my intake into them, so I hope this doesn't screw me.
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Cold Air Intake Warranty *** Important Please Read ***
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04 SRT-4 Black 12.17@117.14
Linear Mode
