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[EugeneSRT]

So, in May I bought a new TV/surround sound from Best Buy. (Samsung Series 8, Yamaha receiver, full Klipsch surround w/ sub). About a month or two after purchasing the TV, I noticed that when there is black on the screen there are white blotches all over the screen and it makes watching movies with a lot of dark scenes (primarily horror/thriller movies) fucking stupid cause you can't see shit.

Anyway, after calling Samsung and talking to ****** 1 and sand ****** 2 9000000 times and trying to get shit taken care of and nothing ever happening...I got a call from what sounded to be an old white guy who is Samsung's Senior Exchange Coordinator. He gave me one of two options, have Samsung replace my tv with the newer model (which is over 2x as thick as the original series 8, fuck that) or have Best Buy take the TV back and give me store credit (option 2 > option 1 because TV is 600 bucks cheaper now).

I was told to fax my receipt to Samsung, who would then send it with an exchange approval to Best Buy to approve.



This all started in June. I faxed my receipt to Samsung about a month ago (maybe even more...that was when they asked for it) and have talked to Jeff (the exchange coordinator) twice since then saying I hadn't heard shit from Best Buy, and now Jeff is not longer returning my calls.

The process has been going on for upwards of 4 months now, and I still have this ****** rigged faggot piece of shit with white all over the screen when it's black.


Anyone experienced something like this and took action? I need some advice, I didn't spend $2400 on a fucking TV for it to not work and not have it fixed...