Quote: Originally Posted by
ptperformance 
No and I have had that happen, called someone else and they showed up to take care of it. It easier to fix the problem then make the plumber show up, find someone else to get it fixed.
Yes it could have been but you are the only that have a problem with it, go figure. So you want us to check all 20 + ever day when people call, no I will not do it nor will I have the office persons do it. I refuse to hold a persons hand if they have access to get the information themselfs. The customer becomes resposible at some point themselfs to verify "things" vs "assuming".
No, they would not have shipped. We have a system in place that keeps not paid or pending orders from shipping till full payment has been recieved. This is there for situations just like this. You are putting the full blame on us and I accept it 100%, that is why you got a refund.
Yes I do want you to check. If you're not willing or incapable of that, then you shouldn't give out false information. She could have easily said, "The parts will ship 24 hours after your payment clears"
Hell, you could set up an automated service that answer's all your PMs with the message
"The parts will ship 24 hours after your payment clears, please check you own damn paypal. Kthxbye."
