Quote: Originally Posted by
Plan B 
Actually John, that's customer service. And technically it was a two day delay, not one (stated to ship out Monday, actually shipped out Wednesday). I wasn't going to get involved in this, but you are missing the point. They were told one thing (shipping Monday), when in fact reality was another (shipped Wednesday). Now that may not sound like a big deal (two days), but don't you get upset when you are told something that isn't true?
Look, this is not the first time I have read / heard about timeframes w/ PTP being manipulated/wrong. I'm not going to post the other instances. You gave refunds, which was somewhat noble. But instead of making this a huge argument, why not see what the root of the problem was (communication) and see how PTP as a company can use this experience to better their customer service (once again, communication). Just a suggestion. By going back and forth with the two 'ex' customers, you are not helping your image amongst the forums. Even if you feel you have a valid point, it's just more drama attributed to PTP.
My 2 cents, take it or leave it...
Should ship out and shipped are 2 different things.
No your missing the point, his payment cleared Tuesday and parts shipped Wednesday. What point am I missing, that my customer are held for zero blame when it comes to them determining when a payment should have cleared. Should ship out on Monday is what they were told, if there was no tracking for that then they didn't ship. I don't see how this could get confused but I will play for now.
As far a philth goes, his should have shipped last week, it didn't because we wanted to ship the lot of them on Monday, they didn't because of a mistake. Mistakes happen and with that comes delays. I am normally very good at pointing out any delays but making the assumptions that 2 days wouldn't be a big deal got me shot in the foot on these 2 people. I guess that picking up the phone and calling is a thing of the past.
