Quote: Originally Posted by
Drastic_Said 
ive had my share of tension w/ PTP.
he makes great products imo, but his cust. service and lack of keeping people up to date SUCKS.
D-roks turbo that was supposedly already "rebuilt" and "ready to ship" when he bought from srt4monster. a lie. granted it wasnt PTP's own personal product, but he took the initiative to step in and take care of the situation, and lied about it on many occasions. for a turbo that was ready to ship, drok was stuck turbo-less for 2months.
s2r0t044...he ordered products from john since from what he and the site said, were "in stock". a week later, he finds out some are on backorder w/ no ETA of when theyll be avail. it'd be nice if they told him upfront, because now hes waiting to get shit installed till it comes.
kaz109 sent ptp his TB to get a simple leak fixed, and he ended up w/ no TB for what...1-2 months, w/ zero updates, and zero notification.
john has many a times in his section take things out of perspective, act as if he is the victim, bitch about it. there were MANY times where my posts were not negative in any way, i was just stating the facts, and he'd get smart with me/and others.
he does not know how to talk to, or treat his customer base. he bitches and whines, lies and makes stuff up. then when he gets put on blast, he always comes out acting as the defenseless victim. and ive never personally seen a vendor/business owner backlash and yell/curse at their customer or people for that matter.
show him the $$$, and he has ANYTHING and everything in stock and willing to tell you anything you want to make you believe his products are superior to anyone.
ive bought ptp products purely for the products quality, and at one point his customer service, since it was actually quite good a while back. now; not so much...
im just adding my, and MANY other local's bad incidents with PTP, and hope philth and confusion get taken care of promptly.
Very informative and makes me rest better because I KNEW I wasnt the only one with problems on the topic of customer service.
