Quote: Originally Posted by
NoisufnoC 
Its an interesting situation because I placed my order for the part prior to actually breaking the stock part and needing to have a fix. My stock oil cooler block broke on Friday of last week, I placed the order on Thursday of last week.
I understand your statement about not shipping the parts until the payment cleared. Which is 100% correct, I dont expect some vendor who has no idea who I am to advance me some parts while my 50 bucks clears in the system. However, I do believe that you guys need to get your act together over there. One of two things should have happened when I asked "The office gal" about my order. She should have either checked my paypal and said that since my payment hadn't cleared yet it wouldn't ship until it does. Or she should have involved you or someone else that could have determined that paypal information for her, and told me that it wouldn't ship until it cleared. Instead you had a representative of your company giving incorrect information to your customers.
Wait, so we need to check if your payment has cleared? Putting all the blame on us? We get 100's of payments every month so checking them for every customer would be time consuming. How about you do some leg work and find out of the payment has cleared before you call? Silly me for thinking that "you doing something" to find out if your parts are shipping before payment or prior to payment would be foolish. I guess that makes it my fault, great.
Incorrect information happens all the time, just read through the forums here. You had to know that there is a 5 to 10 day delay time when you do and echeck, you should have know that there were going to be delays. Since we are cutting hairs here, what is the big ass deal about 2 days or for that mater one day. I mean come on, you have a responisbility just as much as us for verifying payment.
