Include

[NoisufnoC]

First of all, I want to say that I don't like bashing threads. I don't believe people should start up trouble just to start trouble. I have been an active member of this community for five years. I've been through the good times and the bad, see the evolution of the SRT-4 from a concept car to a production vehicle to a single digit red colored sled. I have witnessed epic scams from one time trusted vendors, and have blindly sent off PayPal money to people I don't know to receive parts. Lucily I have never been burned by a scam. I have used this forum to take my car from stock, to finally a 50 trim setup that I've been trying to do for 4 years now.

I do my best to promote any vendor or member that has helped me out, and I try to point out problems to members that are inexperienced so that they can learn from my mistakes.

I have done business with many of the vendors on this form. I have a few of the major player's personal cell phone numbers in my phone book. This is my experience with one of SRTforums' most popular vendor.

I have placed 2 orders for parts through Personal Transport Performance, PTP, in my time on SRTforums. The first part I ordered was the 20 some dollar PCM strap for idiots like me who have broken the clips off of their main harness while trying to wire a piggy back or some other device. I have to say, despite the fact that there was no directions with the part, it has really saved my ass. Without this I would have had to buy a complete harness from a dealer or a wrecked SRT-4 and try to replace it. Which would have been very expensive and very difficult. I found PTP's website easy to navigate, and despite my dislike of USPS as a shipping method, my part arrived promptly and in great condition.

Last week, I was tipped off by another vendor of SRTforums that PTP had a revised version of the popular “Big Oil Filter Kit” on group buy. This kit was supposed to be better than the current product available from another vendor, which I still believe to be true. I was pleasantly surprised by the discounted price of the part and quickly PayPal'ed my $49.99 to get in the first 100 spots of the group buy.

On Friday of last week, 4/18, I worked with my good friend Dustin (Philth is his login on SRTforums) to drop my transmission (again!!) and replace the Clutch Release Lever (aka TOB fork) with a new OEM replacement part that I had ordered form a popular Dodge Dealer that sells parts on this forum. In the process of removing the necessary parts to get to the transmission, we managed to crack the stock cooling block that cools the oil as it enters and/or exits the filter. The is the block that is replaced by the big filter kits. Because I had ordered my big filter kit from PTP and read on the group buy post that it would ship upon receipt of the payment, I did not order a replacement cooling block.

On Monday morning I sent a PM to OrangePTPgirl and ptperformance explaining my situation and asking when the part would ship, as my car is down until I receive the part. I promptly (within 30 mins) received a reply from OrangePTPgirl saying that the Big Filter Kits would ship that day (4/21) and that I would receive a tracking number that afternoon. I did some thinking and research and discovered that PTP is in Washington State and so parts shipping from there via USPS Priority Mail should arrive sometime in the mid to late week. I requested Friday 4/25 off of work and made plans with Philth to go back to where my car was stored to replace the cooling block and some other necessary parts that I had already received from another vendor.

Today, 4/24, I received a PM from OrangePTPgirl that contained the tracking number for my Big Filter Kit order. I looked it up on USPS's website, but was unable to determine when the box was shipped. I posed the question to PTP in their thread about the group buy. I was then told that the parts had shipped yesterday. The delay was caused by their supplier sending 100 of the incorrect oil filter, so they had to hold all the boxes and correct the problem. Was I angry, you bet! Did I express my disapproval and frustration, of course I did. Was I out of line? Maybe that's for everyone else to decide. Of course I believe that I was in the right to post my frustration.

I would quote the comments in the thread, but it has been locked by PTP so the quote button doesn't work any more. But I did save some of the comments and will paste them here.

Because of my anger and frustration with this situation I was promptly issued a PayPal refund in the ammount of $49.99, I was added to Personal Transport Performance's PayPal block list, and threatened by John@PTP that if I ever posted in their form again he'd tell an SRTforums admin to ban me.

I believe this situation was handled extremely poorly by PTP. They should have advised everyone that placed an order for the part that the shipping was delayed due to the incorrect filter. Yes, getting that information would have annoyed me some, but I would not have been sitting here with my thumb in an uncomfortable orifice waiting for parts to arrive that hadn't even shipped yet. Furthermore, shame on PTP for dropping me as a customer because I wasn't happy with a situation.

Thank you for reading this, and I will continue to update this thread today. I'm already 30 mins late going back to work from lunch due to this situation

Mike “NoisufnoC” Walker